Digital Services and Immediate Service Delivery
FMP and Server Boost are digital services supplied for a selected subscription period. At checkout you may expressly request service delivery to begin before the statutory period for withdrawing from the contract expires.
The checkout record and durable confirmation identify the product, period, price, renewal, request for immediate service delivery, and applicable policies. Starting service delivery does not remove remedies that applicable law makes mandatory.
Consumer Withdrawal Rights
Consumers in the EU and some other locations may have 14 days or another statutory period to withdraw from a distance contract. The legal treatment of a service already started can depend on the service, the requested start, information given before purchase, and applicable national law.
Where lawful, a consumer who requested immediate service delivery may be responsible only for the proportion of service supplied before a valid withdrawal from the contract. FindMates will not rely on a blanket no-refund statement to override mandatory rights.
Subscription Cancellation
You may cancel renewal through available billing controls or by contacting support. Cancellation stops future renewal charges and normally keeps access active until the current paid period ends.
Cancellation alone does not automatically refund a period already supplied, but statutory withdrawal, non-conformity, duplicate charge, billing error, and service-failure rights continue to apply.
What Server Boost Includes
Server Boost provides the Featured placement described at checkout for an eligible listing. It does not provide or guarantee traffic, impressions at a particular volume, clicks, votes, player joins, purchases, revenue, retention, reviews, or server growth.
Results depend on the server, its content, eligibility, availability, reputation, owner actions, user demand, competition, and external conditions. Lack of an expected result is not by itself a service failure.
Proportional Refund for a Verified Server Boost Failure
If an eligible paid Server Boost placement was not applied or displayed because of a verified FindMates failure, contact support. We review placement and availability records and calculate any contractual refund for the affected Server Boost line item as: the amount paid for that line item multiplied by verified unavailable seconds, divided by the total seconds in that billing period.
The amount is rounded to the smallest supported currency unit and cannot exceed the amount paid for the affected Server Boost line item. It is returned through Stripe to the original payment method. If mandatory law provides a greater remedy, mandatory law controls.
- The failure must affect FindMates delivery of the paid placement.
- Server downtime, owner archive or deletion, voluntary Server Boost removal, suspension for a violation, payment failure, ineligible listing state, owner configuration, or missing traffic is not FindMates placement downtime and does not create Stripe customer credit.
- A refund applies only to the affected Server Boost line item and verified period, not alleged lost profit or expected growth.
Other Refund Cases
- A duplicate or incorrect charge that can be verified.
- Payment accepted but paid access not activated because of a FindMates or payment-processing error.
- A valid statutory withdrawal, termination, price-reduction, or non-conformity remedy.
- An exceptional refund approved by FindMates without creating an obligation to approve similar requests.
How to Request Review
Email support{'@'}findmates.io from the account email and include the product, server if relevant, payment date, amount, and issue. We may request information needed to identify the Stripe payment and verify the failure.
Approved refunds are returned to the original payment method. Most banks show them within about 5–10 business days, although payment-provider processing time is outside FindMates control. Chargeback fraud or knowingly false claims may lead to account restrictions and recovery of costs where permitted by law.